Imagine an AI assistant that truly remembers your project's nuances, preferences, and workflows—not just moment to moment, but over weeks and months. This is the promise of agentic memory agents, a transformative leap for enterprise AI that moves beyond forgetful, stateless models to intelligent systems that learn, adapt, and evolve with your business context. At Salesforce AI Research, the challenge we've tackled is how to provide AI agents with reliable, practical long-term memory without sacrificing performance or overwhelming infrastructure costs. Current AI memory systems often create frustrating user experiences: agents forget key details between interactions and require repeated input, limiting their ability to act as genuine partners that increase value over time. Agentic memory agents address these pain points by embedding autonomy and dynamic structuring into AI memory. Drawing inspiration from sophisticated knowledge management techniques, these agents create interconnected memory networks that self-update and refine as new experiences come in. This enables continuous learning and contextual relevance, essential for today's complex enterprise environments. The core capabilities of agentic AI include reasoning to formulate action plans, doing to execute meaningful changes, knowing to discern relevant information, and remembering to retain context over the long term. Technologies like structured short-term variables and retrieval-augmented generation empower these agents to maintain coherent memory and deterministic behavior across workflows. Practical applications demonstrate significant impact: faster, more accurate customer support, better decision-making, and increased operational efficiency. For instance, an AI agent at a travel platform reduced handling times by autonomously managing cancellations and freeing human agents to focus on complex tasks. The future of AI in the enterprise is agentic—systems that don't just react but remember, understand, and partner. By enabling AI agents with agentic memory, businesses unlock the potential of Enterprise General Intelligence (EGI), where AI truly adapts to their unique workflows and needs, fostering growth and innovation.
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