5 Unexpected Ways Companies Are Revolutionizing Their Businesses with Salesforce Agentforce
From enabling sales teams to delivering 24/7 customer service, Salesforce **Agentforce** is powering sensible tasks worldwide. But some companies are pushing boundaries with creative applications in specialized industries, like visual glue detectives and waste matchmakers.[6]
Agentforce, Salesforce's autonomous AI agent platform, integrates seamlessly with the Salesforce ecosystem to reason through complex requests, retrieve accurate knowledge, and take actions at scale.[4] Companies from Accenture to Engine are leveraging it for unique, industry-specific innovations.
1. Visual Glue Detectives: Precision Matching in Manufacturing
One standout use is in manufacturing, where Agentforce acts as a "visual glue detective." It analyzes images to identify the exact type of glue needed for production, ensuring precision and reducing errors. This creative twist extends Agentforce's capabilities in supply chain management, order tracking, and predicting equipment breakdowns.[3][6]
2. Waste Matchmaker: Optimizing Recycling and Sustainability
Companies are using Agentforce as a matchmaker for waste, pairing recyclable materials with the right processors efficiently. This innovative application supports environmental goals while handling logistics like shipment management and inventory inquiries.[1][6]
3. Healthcare Appointment Wizards and Patient Insights
In healthcare, Agentforce schedules appointments, sends reminders, updates patient records, and predicts health issues—freeing staff for critical tasks. It autonomously engages patients and providers across channels.[1][3][4]
4. Retail Personal Shoppers and Campaign Optimizers
Retail benefits from Agentforce as a **Personal Shopper** offering tailored recommendations and a **Campaign Optimizer** that automates marketing lifecycles. It manages orders, returns, and product availability to boost sales.[1][3][4]
5. Financial Fraud Fighters and Banking Personalization
Banks use Agentforce for loan inquiries, fraud detection, billing disputes, and personalized service across retail and commercial banking. It handles transactional support like warranty claims and payment issues.[2][4]
Build Your Own Agentforce Innovations
With **Agent Builder**, customize agents for service, sales, marketing, or unique needs like operations, IT, or analytics. Use natural language instructions to equip them with data for tasks from lead qualification to sentiment-based escalations.[1][2][4]
Agentforce scales 24/7 support, from order modifications and scheduling to data syncing and upsell opportunities, transforming how businesses operate across financial services, telecom, automotive, and more.[1][3]
Explore these creative uses and deploy Agentforce to color outside the lines in your industry.