Salesforce Agentforce Observability: Watch Your AI Agents Think in Near Real-Time
Salesforce has launched Agentforce Observability, a powerful suite of tools that provides near real-time visibility into AI agent performance, reasoning, and behavior, enabling teams to scale AI safely with transparency and auditability.[1][2]
Why Agentforce Observability Matters
Agentic AI introduces uncertainty in performance, errors, and compliance. Agentforce Observability addresses this by offering deep insights into agent "health," turning guesswork into measurable signals for ROI proof and safe scaling.[1][2] It went GA in November 2025 as part of Agentforce 360.[3][5]
Three Core Pillars of Agentforce Observability
Analytics
Track performance KPIs across interactions, spot trends in ineffective topics or flows, and analyze adoption with session-level data stored in Data 360.[1][2][3]
Optimization
Inspect reasoning chains step-by-step, cluster sessions by intent/sentiment, and identify configuration issues for rapid tuning and retraining.[1][2]
Health Monitoring
Receive silent failure alerts, latency notifications, and proactive issue detection to maintain service quality and prevent escalations.[1][7]
Key Capabilities for Enterprise Teams
- Session Tracing: Drill into conversations, tag by intent/sentiment, and review turns to isolate failure points.[2]
- Agent-Specific Insights: Zoom into individual agents' KPIs, metrics, and inefficiencies across Salesforce orgs.[2]
- Consumption Tracking: Monitor credits usage per agent to tie AI activity to business outcomes and control costs.[2]
- Voice Agent Support: Full observability extends to voice interactions.[2]
- Compliance Ready: Detailed logs support GDPR, HIPAA, CCPA audits.[1]
Designed for IT and business users, it provides aggregated metrics for all agents or granular per-agent views.[2] Features like hybrid reasoning, quality scores, and moments further enhance monitoring within Agentforce 360.[3][6]
Real-World Impact and Next Steps
Teams like Pronto use it to track sessions, latency, and conversation quality, fine-tuning agents to boost satisfaction.[3] Join Agentforce World Tours in 2026 (Toronto, Atlanta, Houston, Boston) for hands-on demos.[1]
Agentforce Observability empowers enterprises to troubleshoot faster, optimize efficiently, and ensure reliable AI at scale—essential for the agentic era.[1][4][5]