Salesforce Secures Landmark $5.6B U.S. Army Contract: Powering National Security with AI CRM
Salesforce, the world's #1 AI CRM, has been awarded a $5.6 billion, 10-year Indefinite Delivery Indefinite Quantity (IDIQ) contract by the U.S. Army, executed through its wholly owned subsidiary Computable Insights LLC.[1][2][3] This landmark deal provides the Army and broader Department of Defense (DoD), referred to as the Department of War (DOW) in some contexts, with expanded access to Salesforce's Missionforce National Security products, AI, data, and cloud technologies over a five-year base period plus a five-year option.[1][3]
Transforming Defense Operations with Agentic AI and Data Fabric
The contract enables the Army and DOW to leverage Salesforce's trusted data fabric and compliant cloud technologies to build an agentic enterprise, accelerating decision-making, optimizing operations, and enhancing support for millions of warfighters, civilians, industrial partners, and dependents.[2][3] Missionforce supports key functions like hiring, training, analytics, workflow streamlining, and deploying AI agents as force multipliers.[1][3] It connects disparate data sources into a unified platform, shortens procurement from months to days, and shifts from software purchases to outcome-based orchestration at scale.[1]
This builds on existing Salesforce projects with the Army Human Resources Command and Army Accessions Information Environment, marking a strategic expansion in national security.[1]
Key Contract Details and Strategic Impact
| Aspect | Details |
|---|---|
| Value | $5.6 billion ceiling (some sources cite $5.64B) |
| Duration | 5-year base + 5-year option; completion ~June 2035 |
| Awardee | Computable Insights LLC (Salesforce National Security subsidiary) |
| Scope | Open to entire DoD; AI, data analytics, cloud for Missionforce |
| Type | Firm-fixed-price IDIQ for products and outcome-based services |
As an expert in Salesforce and AI, this contract underscores the platform's maturity for FedRAMP-compliant, high-security environments. Salesforce's Customer 360 integrates data across sales, service, and operations, now tailored for defense via Missionforce—enabling agentic AI that autonomously handles workflows, predicts logistics needs, and boosts warfighter readiness.[3][7] The deal positions Salesforce as a key enabler of military modernization, blending commercial AI innovation with defense-grade security.
Analysts note this as a pivotal shift: "from buying software to orchestrating outcomes at scale."[1] With Salesforce's strong financials—12.7% revenue CAGR, 22% operating margins—this win bolsters its government sector growth.[7]
For Salesforce professionals, watch for expanded Einstein AI integrations in secure clouds, MuleSoft for data unification, and Service Cloud for personnel management—all now scaling to DoD missions.[7]
Sources: Compiled from Salesforce press release and industry reports dated Jan 26, 2026.[1][2][3][4][5]