Salesforce Leads the Charge: IDC MarketScape Highlights Transformation in AI-Powered Platforms and Services 2025-2026
Enterprise technology marketplaces are evolving from basic catalogs into operational hubs for AI and automation, but organizations face challenges like fragmented discovery, complex integrations, and security risks, leading to productivity losses[0]. Salesforce stands out as a leader in addressing these issues, earning top recognition in multiple IDC MarketScape reports for 2025-2026, including application platforms, implementation services ecosystems, low-code tools, and more[7][5].
Salesforce's Leadership in Platform Marketplaces
The IDC MarketScape: Worldwide Application and Platform Marketplaces 2025 Vendor Assessment names Salesforce a Leader, positioning it at the forefront of transforming marketplaces into AI-driven centers[7]. This aligns with the rapid shift where businesses struggle with governance and integrations, stalling competitive deployments[0]. Salesforce's AppExchange and Agentforce enable seamless AI agent development and low-code innovation, accelerating productivity[5].
Top Partners Excel in Salesforce Implementation Services
In the IDC MarketScape: Worldwide Salesforce Implementation Services 2025-2026, vendors like PwC are named Leaders for embedding AI like Agentforce and Einstein into end-to-end transformations across Marketing Cloud, Revenue Cloud, and Data Cloud[3][6]. OSF Digital is positioned as a Major Player, praised for its advisory-first approach guiding enterprises from strategy to managed services in industries like FinServ, healthcare, and retail[1][2]. Capgemini also secures Leader status, reinforcing the ecosystem's strength[10].
"PwC has prioritized AI and automation within its Salesforce offerings, positioning itself as a launch partner for Salesforce Agentforce," notes the IDC report, highlighting sustained outcomes through domain expertise and global delivery[3]. Similarly, OSF Digital's CEO David Northington states, "We don't just deliver projects - we help clients build a scalable foundation for sustainable growth"[1][2].
AI Agents and Low-Code Revolution with Agentforce
Salesforce excels in low-code/no-code developer technologies, named a Leader by IDC for enabling AI agent-driven automation via Agentforce 360, ideal for extending CRM and boosting workflows[5]. This is critical as 21.6% of buyers prioritize Agentforce for autonomous agents and ecosystem integration[6]. PwC and others leverage this for outcome-based transformations, addressing future priorities like Data Cloud and MuleSoft[3][6].
Why This Matters for Businesses
These IDC recognitions underscore Salesforce's role in overcoming marketplace fragmentation with secure, scalable AI solutions. Partners like PwC and OSF Digital provide the expertise for multi-cloud implementations, ensuring organizations modernize operations and compete in an AI-first world[1][3]. Investing in Salesforce ecosystems delivers measurable impact through strategy, implementation, and managed services.
For enterprises, partnering with Salesforce Leaders means unlocking Agentforce for faster innovation, better governance, and productivity gains amid evolving tech landscapes.