5 Unexpected Ways Companies Are Revolutionizing Business with Salesforce Agentforce
From Accenture to Engine, companies worldwide leverage Salesforce Agentforce for everyday tasks like empowering sales teams and delivering 24/7 customer service. But some are pushing boundaries with creative applications in specialized industries, such as visual glue detection and waste matchmaking.[6]
Unlocking Agentforce's Power Across Industries
Salesforce Agentforce is an AI agent platform that builds autonomous agents integrated with the Salesforce ecosystem, reasoning through complex requests via the Atlas Reasoning Engine to retrieve knowledge, take actions, and scale operations.[4] It handles use cases from order management to custom workflows, transforming industries like retail, healthcare, and manufacturing.[1][3]
Practical Use Cases Driving Real Results
Agentforce excels in core areas like order and shipping management, where it handles status inquiries, tracking, returns, exchanges, refunds, modifications, and inventory checks.[1][2] It also manages scheduling for services, healthcare appointments, and sales meetings, optimizing employee schedules.[1][2]
- Financial Support: Resolves billing, payments, invoices, loans, fraud, and warranty claims.[2]
- Common Queries: Automates responses, password resets, and access to knowledge articles.[2]
- Account Management: Handles memberships, renewals, logins, and profile updates.[2]
Industry-Specific Innovations
| Industry | Key Agentforce Uses |
|---|---|
| Retail/eCommerce | Product availability, shipping, returns, personalized recommendations.[3] |
| Healthcare | Scheduling, patient records, data analysis, treatment predictions.[3][4] |
| Manufacturing | Supply chain tracking, supplier communication, equipment predictions.[3] |
| Telecom | Network monitoring, billing, technical fixes, plan recommendations.[3] |
Custom Agents for Unique Challenges
With the Agentforce Platform, businesses create custom agents for tailored needs, from marketing campaigns to operations and IT support. Examples include Buyer Agent for B2B purchases, Personal Shopper for eCommerce, and Campaign Optimizer for personalized marketing.[4] Companies innovate uniquely, like glue type identification for detectives or waste matching—proving Agentforce's versatility beyond standard tasks.[6]
Agentforce also supports escalations via sentiment analysis, lead qualification, upselling, and data syncing, ensuring seamless human-AI handoffs.[1] For marketers, it offers top use cases like attendee support and appointment scheduling at events.[4][5]
Ready to explore Agentforce? Visit Salesforce's stories for more inspiration and transform your operations today.