5 Unexpected Ways Companies Are Revolutionizing Their Businesses with Salesforce Agentforce
From Accenture to Engine, companies worldwide are leveraging Salesforce Agentforce for everyday tasks like empowering sales teams and delivering 24/7 customer service. But some are pushing boundaries with creative applications in specialized industries—think visual glue detectives and waste matchmakers.[6] Agentforce, powered by the Atlas Reasoning Engine, autonomously handles complex requests, retrieves knowledge, and scales across teams.[4]
1. Visual Glue Detectives: Precision Matching in Manufacturing
Companies in manufacturing are using Agentforce as "visual glue detectives" to identify the perfect adhesive for specific materials, analyzing images and data for precise recommendations. This extends to inventory management, order tracking, and shipment logistics.[1][2] In specialized setups, agents optimize employee schedules and handle returns or modifications autonomously.[1]
2. Waste Matchmaker: Sustainable Pairing in Operations
Agentforce acts as a matchmaker for waste, pairing surplus materials with needing partners to reduce landfill contributions. This creative use supports operations teams in plan creation, resourcing, and progress tracking.[4] It aligns with broader capabilities like data syncing across systems and handling discrepancies.[1]
3. Healthcare Appointment Wizards
In healthcare, Agentforce schedules medical appointments, sends reminders, updates patient records, and predicts issues—freeing staff for critical tasks.[3][4] Agents also manage escalations via sentiment analysis for dissatisfied patients.[1]
4. Retail Personal Shoppers and Campaign Optimizers
Retailers deploy Agentforce for personalized recommendations, order management, returns, and shipping inquiries based on shopping history.[1][3] The Personal Shopper agent enhances e-commerce, while Campaign Optimizer automates marketing lifecycles.[4]
5. Banking Fraud Fighters and Financial Advisors
Banks use Agentforce for billing disputes, fraud detection, loan inquiries, and warranty claims—proactively managing client requests across retail and investment services.[2][4] It qualifies leads, suggests upsells, and handles escalations securely.[1]
Agentforce's autonomous and assistive agents transform industries by handling repetitive tasks, enabling innovation focus.[3] Explore use cases in financial services, manufacturing, healthcare, and more to deploy your own.[1][4]